Return policy
Please note that we have a 14 days return and exchange policy. Items must be returned to us in the same condition as you received them, unused and along with the receipt/ order information. Before you send your items back to us you need to contact us through our contact page. You will then receive return instructions by e-mail. Do not ship anything without contacting us first, as this may lead to longer handling time and delayed refunding. Returns that are damaged, soiled, altered or worn will not be accepted and will be sent back to the customer without a refund. We reserve the right to charge a shipping and administration fee.
RETURN & EXCHANGE POLICY — SWEDISH CUSTOMERS
If you wish to exchange to another size. Please contact us through our contact page and we will give you instructions on how to change the item and send a return label that you can use to send the item back to us. When we have received the item and approved the return, we will send the new product. Curtomer will pay for the return shipment (50SEK) and Notre Projet will pay for the cost of sending the new product if we have the size you want to change to in stock, but only one (1) time/customer/order. Please note to check what size you need before order to avoid returns. If the size is not available we will make a full refund to you after deducting a shipping fee of 50 SEK to cover part of the cost that incurred by shipping the product. Please be advised that the cost for returning our products (50 SEK) only applies if you use our postage labels and delivery service. If you choose not to use this service you will have to arrange the shipping of the product back to us at your own expense and risk. If you wish to return a product, please contact us through our contact page and we will give you instructions on how to return the item and send a return label that you can use to send the item back to us. When we have received the item and approved the return, we will make a full refund to you after deducting a shipping fee of 50 SEK to cover part of the cost that incurred by shipping the product. Please be advised that the cost for returning our products (50 SEK) only applies if you use our postage labels and delivery service. If you choose not to use this service you will have to arrange the shipping of the product back to us at your own expense and risk.
Faulty or incorrect goods
If the package and/or the content is damaged upon arrival, please report to the courier staff when you receive it. If any product you received is faulty or if you have received an incorrect item to that which you ordered we will ship a new product, if available in stock, as soon as we have received the product and approved the return. If the product is not available we will make a full refund to you.
Unclaimed packages
For packages that are not collected at your service point location within 14 days, Notre Projet reserves the right to charge a handling fee of 100 SEK to cover return administration/shipping and freight companies’ administrative costs.
RETURN & EXCHANGE POLICY — INTERNATIONAL CUSTOMERS
Returns outside of Sweden are at the customer’s expense. In case you want to change to another size, we will pay for the shipping back to you. Please contact us through our contact page and we will give you instructions on how to return the item. When we have received the item and approved the return, we will carry out the refund. All refunds will be carried out primarily through the same payment option you used for your purchase. Expect the refund within 10 working days from the date that the package reached us. Please note that we are not repaying any shipping charges.
Faulty or incorrect goods
If the package and/or the content is damaged upon arrival, please report to the courier staff when you receive it. If any product you received is faulty or if you have received an incorrect item to that which you ordered we will ship a new product, if available in stock, as soon as we have received the product and approved the return. If the product is not available we will make a full refund to you. Please note that we are not repaying any return shipping charges that you have organized and paid for yourself, you will have to use our shipping label in order for us to reimburse the return shipping cost.
Unclaimed packages
If you refuse your order or if we can’t deliver the goods because of incorrect information provided by you, we will deduct a fee to cover our shipping costs from your refund.
CUSTOMER SERVICE
If you have any questions about our products or shopping at Notre Projet, please contact our customer service through our contact page. We’d love to assist you in the best way possible and we will respond to you a.s.a.p.
RETURN FORM
If the item(s) doesn’t meet your expectations, or for any other reason you would like to make a return, you can find our return form (PDF) by clicking the button below. Please read, fill out the form and send it back along with the item(s) you wish to return.